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Privacy Policy

Verlantic ("we," "us," "our") is committed to protecting the personal information of our customers, visitors, and users. We operate in the United States, including Florida, and may serve users in other jurisdictions. While Florida’s Digital Bill of Rights (FDBR) currently applies to large businesses with over $1 billion in global annual revenue and other thresholds, we voluntarily uphold consumer rights and transparency standards consistent with modern privacy expectations.

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1. Information We Collect

We may collect the following types of personal information:

  • Identifiers: Name, phone number, email address, mailing address

  • Commercial Information: Service requests, purchases, call logs, booking details

  • Technical Data: Device type, IP address, browser type, and pages visited

  • Audio Data: Recordings of calls made to or from our AI receptionist (with notice)

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We do not knowingly collect data from children under 13.

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2. How We Use Your Information

We use personal data for the following purposes:

  • Scheduling appointments and providing AI receptionist services

  • Responding to inquiries and customer support

  • Internal analytics and CRM optimization

  • Reminders, notifications, and service confirmations

  • Improving services and troubleshooting technical issues

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We do not sell your personal data for targeted advertising.

 

3. Your Rights

Even though Verlantic may not be legally bound by all state privacy laws, we voluntarily provide the following rights:

  • Access: Request a copy of personal data we hold

  • Correction: Request correction of inaccurate information

  • Deletion: Request deletion of your data (subject to legal retention)

  • Opt-Out: Object to processing or request to not be contacted

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To exercise these rights, email us at info@verlantic.com.

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4. Data Sharing

We do not sell your data. We may share data with trusted third-party service providers that help us operate (e.g., calendar platforms, call systems, CRM tools) under confidentiality agreements. We require these parties to maintain the security of your data.

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5. Data Security

We follow industry-standard practices to secure your data. These include:

  • Role-based access controls

  • Encrypted transmission of data

  • Regular software updates

  • Limited data retention

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However, no system can be 100% secure. By using our services, you acknowledge this risk.

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6. Cookies and Tracking

We may use cookies or analytics tools to monitor website performance, improve user experience, and troubleshoot errors. You can control cookies through your browser settings.

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7. Retention

We retain personal data only as long as necessary to fulfill the purposes outlined above, or as required by law.

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8. Policy Updates

We may update this policy from time to time. If material changes are made, we will notify users by updating the date above and issuing a notice on our website.

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9. Contact

If you have questions or requests related to this policy or your data:

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10. Disclaimer

This privacy policy is provided for general informational purposes only and does not constitute legal advice. While we aim to follow best practices and reduce risk, no privacy policy can guarantee immunity from legal claims. We encourage businesses to consult with a qualified privacy attorney to ensure full legal compliance for their specific needs.

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Thank you for trusting Verlantic to safeguard your data while we deliver intelligent customer experiences.

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Last Updated: August 8, 2025

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